:root{--fondo:#f0f2f5;--panel:#fff;--panel-alt:#f7f9fa;--borde:#e4e7eb;--texto:#111b21;--texto-suave:#667781;--acento:#075e54;--acento-claro:#128c7e;--burbuja-propia:#d9fdd3;--burbuja-bot:#e7f3ff;--burbuja-ajena:#fff;--peligro:#c0392b;--alerta:#b26a00;--alerta-fondo:#fff4e0;--radio:10px;--sombra:0 1px 2px #0b141a14}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--fondo);color:var(--texto);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px}button{font:inherit;cursor:pointer;border-radius:var(--radio);background:var(--acento);color:#fff;border:none;padding:9px 14px;transition:background .15s,opacity .15s}button:hover:not(:disabled){background:var(--acento-claro)}button:disabled{opacity:.45;cursor:not-allowed}button.secundario{color:var(--acento);border:1px solid var(--borde);background:0 0}button.secundario:hover:not(:disabled){background:var(--panel-alt)}button.peligro{color:var(--peligro);background:0 0;border:1px solid #f0d0cc}button.peligro:hover:not(:disabled){background:#fdf1f0}input,textarea{font:inherit;border:1px solid var(--borde);border-radius:var(--radio);background:var(--panel);width:100%;color:var(--texto);padding:10px 12px}input:focus,textarea:focus{outline:2px solid var(--acento-claro);outline-offset:-1px}.campo{flex-direction:column;gap:6px;margin-bottom:14px;display:flex}.campo label{font-size:13px;font-weight:600}.error{color:var(--peligro);font-size:12.5px}.login-pantalla{background:linear-gradient(160deg, var(--acento) 0%, #0b3d38 100%);place-items:center;height:100%;display:grid}.login-caja{background:var(--panel);border-radius:14px;width:min(380px,92vw);padding:32px;box-shadow:0 12px 40px #00000038}.login-caja h1{margin:0 0 4px;font-size:20px}.login-caja p.subtitulo{color:var(--texto-suave);margin:0 0 24px}.app{flex-direction:column;height:100%;display:flex}.barra{background:var(--acento);color:#fff;flex-shrink:0;align-items:center;gap:18px;height:56px;padding:0 18px;display:flex}.barra .marca{letter-spacing:.2px;font-weight:700}.barra nav{gap:4px;margin-left:10px;display:flex}.barra nav a{color:#ffffffd1;border-radius:8px;padding:6px 12px;font-weight:500;text-decoration:none}.barra nav a:hover{color:#fff;background:#ffffff1f}.barra nav a.activo{color:#fff;background:#fff3}.barra .derecha{align-items:center;gap:14px;margin-left:auto;display:flex}.barra .quien{opacity:.9;font-size:13px}.barra button{background:#ffffff26;padding:7px 12px}.barra button:hover{background:#ffffff42}.punto{background:#7dd97d;border-radius:50%;width:8px;height:8px;display:inline-block}.punto.off{background:#e4b34a}.inbox{flex:1;grid-template-columns:330px 1fr 290px;min-height:0;display:grid}.columna{background:var(--panel);border-right:1px solid var(--borde);flex-direction:column;min-height:0;display:flex}.columna:last-child{border-right:none;border-left:1px solid var(--borde)}.columna-cabecera{border-bottom:1px solid var(--borde);flex-shrink:0;justify-content:space-between;align-items:center;padding:14px 16px;font-weight:600;display:flex}.contador{background:var(--acento);color:#fff;border-radius:999px;padding:1px 9px;font-size:12px}.lista{flex:1;overflow-y:auto}.item{border-bottom:1px solid var(--panel-alt);cursor:pointer;align-items:flex-start;gap:12px;padding:12px 16px;display:flex}.item:hover{background:var(--panel-alt)}.item.activo{background:#e9f3f1}.avatar{background:var(--acento-claro);color:#fff;border-radius:50%;flex-shrink:0;place-items:center;width:40px;height:40px;font-weight:600;display:grid}.item-cuerpo{flex:1;min-width:0}.item-titulo{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.item-titulo strong{text-overflow:ellipsis;white-space:nowrap;font-weight:600;overflow:hidden}.item-titulo span{color:var(--texto-suave);flex-shrink:0;font-size:11.5px}.item-sub{color:var(--texto-suave);margin-top:3px;font-size:12.5px}.etiqueta{letter-spacing:.2px;border-radius:999px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-block}.etiqueta.ESPERANDO{color:#96590f;background:#fdeccd}.etiqueta.EN_ATENCION{color:#0d6a5c;background:#d6ede8}.etiqueta.CERRADO{color:#5f6b76;background:#e8eaed}.conversacion{background:#efeae2;flex-direction:column;min-height:0;display:flex}.conversacion-cabecera{background:var(--panel);border-bottom:1px solid var(--borde);flex-shrink:0;align-items:center;gap:12px;padding:11px 18px;display:flex}.mensajes{flex-direction:column;flex:1;gap:8px;padding:20px 26px;display:flex;overflow-y:auto}.burbuja{max-width:min(62%,560px);box-shadow:var(--sombra);white-space:pre-wrap;word-break:break-word;border-radius:9px;padding:8px 11px 6px;line-height:1.45}.burbuja.entrante{background:var(--burbuja-ajena);border-top-left-radius:2px;align-self:flex-start}.burbuja.bot{background:var(--burbuja-bot);border-top-right-radius:2px;align-self:flex-end}.burbuja.empleado{background:var(--burbuja-propia);border-top-right-radius:2px;align-self:flex-end}.burbuja .autor{color:var(--acento);margin-bottom:2px;font-size:11.5px;font-weight:700}.burbuja .meta{color:var(--texto-suave);text-align:right;margin-top:3px;font-size:10.5px}.burbuja .adjunto{color:var(--texto-suave);font-style:italic}.compositor{background:var(--panel);border-top:1px solid var(--borde);flex-shrink:0;padding:12px 16px}.compositor form{align-items:flex-end;gap:10px;display:flex}.compositor textarea{resize:none;min-height:42px;max-height:130px}.aviso{background:var(--alerta-fondo);color:var(--alerta);border-radius:var(--radio);border:1px solid #f0dcb8;padding:10px 12px;font-size:13px;line-height:1.45}.panel-datos{flex-direction:column;gap:16px;padding:16px;display:flex;overflow-y:auto}.dato{flex-direction:column;gap:3px;display:flex}.dato .clave{text-transform:uppercase;letter-spacing:.4px;color:var(--texto-suave);font-size:11.5px;font-weight:600}.dato .valor{font-size:14px}.acciones{flex-direction:column;gap:8px;margin-top:auto;display:flex}.vacio{text-align:center;color:var(--texto-suave);flex:1;place-items:center;padding:40px;display:grid}.vacio p{max-width:320px;margin:6px 0 0;line-height:1.5}.parametros{flex:1;padding:26px;overflow-y:auto}.tarjeta{background:var(--panel);border:1px solid var(--borde);max-width:760px;box-shadow:var(--sombra);border-radius:12px;margin:0 auto 20px;padding:20px}.tarjeta h2{margin:0 0 4px;font-size:16px}.tarjeta p.ayuda{color:var(--texto-suave);margin:0 0 18px;font-size:13px;line-height:1.5}table{border-collapse:collapse;width:100%}th,td{text-align:left;border-bottom:1px solid var(--borde);vertical-align:middle;padding:9px 10px}th{text-transform:uppercase;letter-spacing:.4px;color:var(--texto-suave);font-size:11.5px}td input[type=time],td input[type=date]{width:auto;padding:6px 9px}.fila-acciones{flex-wrap:wrap;align-items:flex-end;gap:8px;display:flex}.fila-acciones .campo{margin-bottom:0}